Important Notice for Residential Customers

Your rights as a North Attleborough Electric Department residential customer are outlined on this page. This important information should be kept for future reference.

View a printable copy of the page

Important Notice for Residential Customers

This important notice is a summary of your rights as a residential customer of North Attleborough Electric Department.

Emergency Medical List

North Attleborough Electric Department maintains an Emergency Medical List, a record of all customers who depend on electrically powered, life-sustaining medical equipment, such as chest respirators and kidney machines. If you or a member of your household depend on such equipment, please contact our Customer Service Department immediately.

Third-Party Notification Program

You may appoint a third person to represent you concerning your account with North Attleborough Electric Department. We will send to the third party copies of notices of termination of service and notices of your right to appeal. Please note: This third party shall in no way be responsible for payment of your bills.

Financial Hardship

If you are having trouble paying your electric bill please call North Attleborough Electric Department and speak with our Customer Collections Representative who can help you establish a Payment Plan or determine your eligibility for public and private sources of assistance.

Good Neighbor Energy Fund

North Attleborough Electric Department participates in the Good Neighbor Energy Fund. This emergency assistance fund is administered by the Salvation Army and is available to any Massachusetts resident who, because of financial difficulty, cannot meet household energy expenses and who is not eligible for state or federal energy assistance. 

Visit the Good Neighbor Energy Fund website.

For information on eligibility navigate to “Need Energy Assistance” and it will show the income guidelines which can be corroborated via W2 or tax return or paystub (recent).

View the GNEF Application (PDF).

The GNEF application should be completed along with proof of income (W2 or most recent tax return) and valid ID.  The signed application and supporting documents can be returned by emailing customer service at customerservice@naelectric.com .

Termination of Service

North Attleborough Electric Department recognizes your rights against the termination of electric service and has developed a brochure entitled “Residential Information” to describe the regulations of the Massachusetts Department of Telecommunications  & Energy in regard to this issue. It is available upon request from our Customer Service Department.

Payment Plans

We offer several Payment Plans that can help you budget your electrical costs. Call our Customer Collections Representative for an explanation.

Disputing Your Bill

If you believe your bill is incorrect or you have questions about it, please contact our Customer Service Department immediately so that we can work with you to resolve the issue.

Privacy and Security Statement

North Attleborough Electric Department is committed to protecting customers’ privacy. The information we collect is only used to service our customers and meet legal and regulatory requirements.

Next Step

If you have questions regarding your rights as a customer please contact the North Attleborough Electric Department.