Policies 

NAED Customer Service Representatives work diligently every day to meet and exceed your expectations. Person-to-person assistance is what our customer service is all about; your satisfaction is our most important concern. To reach this goal, NAED has established clear policies on the issues that matter to you.

Helpful Links

Policies & Info Guide Documents

  1. Budgeted Payment Plan (PDF)
  2. Disconnect and Reconnect Fees (PDF)
  3. Establishment of Administrative Fee (PDF)
  4. Personal Check Policy (PDF)
  5. Red Flags Program (PDF)
  6. Residential Assistance Rate Letter (PDF)
  7. Residential Security Deposits (PDF)