Show All Answers

1. Will NAED trim my tree branches?

NAED does not trim customers’ trees. NAED’s tree trimming service will only trim the trees that are on town-owned property, not private property. If a branch from a tree on a customer’s property is dangerously close to our power lines, the branch will be trimmed.

2. What is the deposit procedure for residential customers?

A 'Security Deposit' shall be required for all new residential customer accounts AND if you do not own the property. Such security deposits shall be paid in full prior to service being activated. See our listing of deposits  here. 

3. Where can I find an explanation of NAED Residential rates?

All of the electric rates are found on our website, click here

4. What payment methods does NAED accept?

NAED customers may pay online, by phone, by mail, in person at NAED, or via our payment drop box. For online payments click here.

5. What should I do if I see downed power line?

Always assume a downed power line is live and dangerous. Never approach a downed power line and call us at 508-643-6300 to report it.

6. Am I eligible for rebates through Mass Save?

As a municipal electric utility, NAED operates its own energy efficiency and rebate programs that are separate from privately owned electric utility programs offered by Mass Save. As such, NAED customers are solely eligible for electricity related rebates offered by NAED. NAED customers that are served by a Mass Save participating natural gas provider may be eligible for natural gas specific rebates from Mass Save.

7. Can I purchase power from another supplier of electricity?

No. The Department of Telecommunications and Energy (now the Department of Public Utilities (DPU)) ordered deregulation to begin in 1998, allowing customers of privately owned Massachusetts electric companies to be given a choice in energy suppliers. NAED and other municipal electric utilities are exempt from this legislation.

This restructuring law was introduced to create competition and lower electric costs for consumers. NAED customers consistently enjoy lower rates than customers of investor or privately-owned utilities.

8. What features does NAED’s online payment system offer?

NAED’s secure online billing system is available 24/7/365 and offers a variety of convenient options. Please note, customers must register in order to utilize the features listed below. To sign up, you must go to the bill pay site; here.

Paperless billing: receive your bill electronically to reduce your paper use and help the environment.

Autopay: your electric bill(s) will be paid automatically on the bill due date using your specified payment method.

Pay by Text – pay anytime, anywhere, on any cell phone.

Multiple payment methods – save multiple payment methods to easily select your preference without having to reenter the information.

Account history – Access up to the previous 24 months’ worth of your account history.

 

9. Why Does My Electric Bill Seem Higher Than Usual?

A higher than usual bill may be due to the seasons, holidays, and billing periods.

Seasonal Reasons:

Cold weather can increase you bill by more than 100% if you use electric heat.

Shorter days increase the need for lighting.

Heavier, winter clothing requires a longer time in an electric dryer.

Hot weather can increase you bill by more than 100% if you use air conditioning.

 

Holidays:

During holidays, more electricity is used for cooking, cleaning, lighting, heating and entertaining.

Indoor activities use more energy for lighting, cooking and entertaining.

Hot, humid weather can increase cooling costs by 10% or more.

 

Billing Periods:

A typical billing period is between 29 and 31 days. Holidays and other factors beyond our control may make a billing period up to 35 days long.  An additional five days can increase a bill by 17%.