NAED Customer Service Representatives work diligently every day to meet and exceed your expectations. Person to person assistance is what our customer Service is all about; your satisfaction is our most important concern. To reach this goal, NAED has established clear policies on the issues that matter to you.

Click on the title to open a pdf file for information on any of the following subjects. (These files require Adobe Acrobat Reader. If your computer does not have this program, click here to download.)

Terms and Conditions - PDF  
Additional Meter Reads Policy - PDF
Establishment of Administrative Fee - PDF     
Net Metering Policy - PDF

Net Metering Policy-Attachment - PDF

Budgeted Payment Plan - PDF
Important Notice for Residential Customers - PDF
Residential Assistance Rate Letter - PDF
LIHEAP General Reference Materials - website
Payment Options - PDF
Private Area Lighting Rental Program
Special Payment Plan - PDF
Temporary Electric Service - PDF
Third Party Notice - PDF
Tree Trimming - PDF
Medical Emergency List Form
Personal Check Policy - PDF
Red Flags Program - PDF
Service Request Form SRF - PDF
Disconnect / Reconnect Fees - PDF
Residential Security Deposits - PDF

Load Calc Form Residential- PDF

Load Calc Form Commercial- PDF

Service Request Form - PDF